Frequently Asked Questions
Everything you need to know about shopping with Messenger International.
What is the standard shipping timeframe for international orders?
We offer global shipping. Standard international delivery typically takes 7-14 business days, while express shipping options are available at checkout for delivery within 3-5 business days.
How do I ensure I am ordering the correct size?
Each product page features a detailed 'Size Guide' with specific measurements in both inches and centimeters. We recommend comparing these measurements against a garment you already own for the perfect fit.
What is your return and exchange policy?
We accept returns and exchanges within 30 days of delivery, provided the items are unworn, unwashed, and have the original tags attached. Please visit our Returns Portal to start the process.
Which payment methods do you accept?
Messenger International accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible payment plans through Klarna and Afterpay in select regions.
Are your garments ethically manufactured?
Sustainability and ethics are core to our brand. We partner exclusively with certified factories that ensure fair wages, safe working conditions, and reduced environmental impact throughout the production cycle.
Can I track my order once it has been shipped?
Yes. Once your order leaves our warehouse, you will receive an email confirmation containing a tracking number and a link to monitor your package's progress in real-time.